Please review the following before you move forward to the next level of customer care. Most questions can be answered or processed quickly through the following steps. We encourage using our online system as it promotes a faster, more reliable service with fewer mistakes.
Backorder Questions or Issues
Troubleshoot any problems with a new battery click here
Exchange or return your product(s)
Problems receiving your shipment or need to track it's status
Log in and change your shipping address before the product ships.
Retrieve your receipt at any time
Company policy regarding warranty, exchanges, returns issues
Regular Inquiries:
If you have a more complex issue that requires immediate attention that cannot be solved with the above options, please fill out the form below and we will take care of it immediately. Please note that if you request a service that is best served by the options listed above you will be automaticaly redirected to them by a customer service representative. Thank you for using Laptop Battery Depot.
All Other Requests:
For non-customer service inquiries including marketing, manufacturing/supply, and business development - please use the form below. You can also call us and press 6 for customer service at 1-888-497-6371. Please do not press 1 as the sales department cannot help with any customer service issues.
Customer Service and Returns:
Online Batteries
23785 El Toro Rd., Box #423
Lake Forest, CA. 92630
USA
Corporate Headquarters:
Laptop Battery Depot
ALX Global LLC
6969 Corte Santa Fe
San Diego, CA 92121
USA
If you have tried our automated system and need more help then submit your trouble ticket here. Please note that our customer support agents respond more quickly to support tickets than to phone calls or voicemails. Please fill put the required information in RED.
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