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Our warranty is the best in the industry.
45 Day Money Back Guarantee
- We offer a 45 day money back guarantee for each battery. The guarantee starts from the day your products ship. The guarantee is NO QUESTIONS ASKED. You can return the battery for any reason. If you need to return a battery please go to http://www.laptopbatterydepot.com/returns/
Warranty/Exchanges
- All Batteries receive a 2 year warranty, unless other arrangements have been made.
- A Warranty applies to any battery that cannot hold a charge longer than 45 minutes with all power settings on the laptop set to minimum. All batteries will be inspected to verify the battery does not hold a charge. If a battery has lost some of its effectiveness and you wish to exchange it, but it does not fall within the guidelines of an exchange you can exchange the battery and receive a new battery for a nominal fee. Usually we offer a minimum of a 35% discount upon the everyday price.
- We only exchange 1 battery for the warranty. If a laptop needs more than 2 batteries in the 2 year span then there is most likely something wrong with the laptop or adapter. We cannot give a refund or exchange for another battery but we can sell you another battery at a heavy discount.
Refunds & Exchange Products
Non Defective Product Refunds (45 days warranty):
- If you wish to return the battery within the 45 days warranty period from the ship date we will charge a 5% or $5 processing fee whichever is greater.
- You will need to get an RMA online and return the battery with the packaging. You are responsible for shipping the battery back to us undamaged.
- After we receive the battery and inspect it, the balance will be credited back to your credit card minus the processing fee and shipping charges.
- All shipping costs for returned merchandise will be paid for by the customer, we will not reimburse for the shipping cost.
- The product must be returned for inspection within 10 days of the RMA for a refund.
- Any product returned after the 45 days warranty period or 10 days after the RMA date will only be eligible for an exchange
- The customer is responsible for shipping the item back with a tracking number. We are not responsible for lost merchandise in transit back to us. We recommend insurance.
- If the battery has been damaged from accidents other usage or damages in transit we cannot offer a refund or exchange. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user’s part.
Defective Product Refunds (45 days warranty):
- If you wish to return the battery within the 45 days warranty period from the ship date we will charge a 5% or $5 processing fee whichever is greater.
- You will need to get an RMA online and return the battery with the packaging. You are responsible for shipping the battery back to us undamaged.
- After we receive the battery and inspect it, the balance will be credited back to your credit card.
- All shipping costs for returned merchandise will be paid for by the customer, we will not reimburse for the shipping cost.
- The product must be returned for inspection within 10 days of the RMA for a refund.
- Any product returned after the 45 days warranty period or 10 days after the RMA date will only be eligible for an exchange
- If the battery has been damaged from accidents other usage or damages in transit we cannot offer a refund or exchange. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user’s part.
Defective Product Exchanges (within 45 days of initial ship date):
- If you wish to receive an exchange from a defective or faulty product within the 45 days guarantee period from the ship date, you must go through our online RMA process at http://www.laptopbatterydepot.com/returns/.
- After verification that the product is faulty we will send out a replacement product as soon as possible.
- The buyer is responsible for the shipping fee back to us. We will offer a $5 credit for the shipping fee back to us.
- We are responsible for the reshipping fee.
- Your 45 day Guarantee and 2 year warranty start from the new ship date.
Defective Product Exchanges (after 45 days of initial ship date):
- If you wish to receive an exchange after the 45 days guarantee period from the ship date, you must go through our online RMA process at http://www.laptopbatterydepot.com/returns/.
- After receiving the battery and testing, we process the exchange within 4 business days and ship immediately based on availability of stock.
- The buyer is responsible for shipping the original product back to our company. We will not reimburse the shipping fee.
- The buyer will need to pay the standard shipping and handling charges that are applicable at the time - these shipping and handling charges will be displayed in the return/exchange screen.
- We only exchange 1 battery for the warranty.
Purchased Wrong Product:
- If the buyer purchased a wrong product, then the buyer may get an RMA for a refund at http://www.laptopbatterydepot.com/returns/.
- The buyer must inform us within the first 30 days of delivery.
- The buyer is responsible for the return shipping fee. We will not reimburse the return shipping fee.
- A 5% or $5 processing fee will be applied for all returns and exchanges.
- If the buyer places another order for the correct product and writes the new order number in the notes of the RMA section then processing fee will be waived.
- The buyer is responsible for any new shipping fees that may be applicable at the time.
Company Shipped Wrong Product:
- If we have mistakenly shipped a wrong product, then we will reship the correct product depending on availability of the product in stock.
- The buyer must inform us within the first 10 days of delivery.
- Depending on the type of product, our customer service team will request for additional information for clarification and confirmation. In addition we may request for a photographic proof.
- The product must be returned with our RMA number within 10 days.
- Upon receiving the battery we will ship the correct battery immediately. (If you provide a tracking number that the product has been shipped back to us we will immediately ship out your correct product)
- We will reimburse $5 for the return shipping fee.
Lost Orders:
- A product is considered lost if it does not reach the buyer after 2 weeks of delivery.
- If the tracking number shows that it was delivered to your address, we are no longer liable. You must contact the shipping company with the tracking number that we supply.
- If the tracking number states that it was not delivered, you will need to fill out an affidavit, sign it and email or fax back to our customer service department and we will reship the package. We have the right to wait an additional 2 weeks for investigation with the shipping carrier.
- We are responsible for the reshipping fee.
Damaged or Stolen Product From Shipping:
- A product is considered damaged from shipping when the shipping company includes a letter that the packaged was torn open and damaged by the shipper. You must contact our customer service department and fill out an affidavit to be signed and sent back to us.
- A product is also considered damaged if when you open the packaging, the product has cracks or physical visual damage.
- A product is considered stolen from shipping when the shipping company includes a letter that the packaged was torn open and the content is missing. You must contact our customer service department and fill out an affidavit to be signed and sent back to us.
- Once we receive the damaged battery, a signed affidavit, and a letter from the shipping carrier for the damaged or stolen product, we will reship another battery at our cost.
- Damaged product(s) must be returned within 10 days of RMA. If they are not received within 30 days then there will be an additional $10 fee.
- The buyer is responsible for shipping the original product back to our company. We will not reimburse the shipping fee.
Wrong Address & Undeliverable Address:
- If the buyer informs us that he has provided a wrong shipping address, then we will try to intercept the order but we cannot guarantee it because we process orders quickly.
- If the buyer has provided a wrong address and if the order is not returned to us, then we are not responsible. This would be considered a Lost Order (see Lost Order in our policies). We will not issue a refund.
- If the order is returned to us due to an undeliverable address (or other unknown reasons), then the buyer may request for a reshipment. The buyer is responsible for the current shipping and handling fees and we will waive the processing fee.
- If the buyer has provided a wrong address and the order is returned to us, then the buyer may request to cancel the order. The buyer is responsible for the current shipping/handling fees and the processing fee.
Cancelled Order:
- If the buyer requests to cancel an order, then we will try to intercept the order but we cannot guarantee it because we ship out orders very quickly.
- If the order cannot be intercepted, then the “Non Defective Product Refunds (45 days warranty)” apply. When receiving the package you can write “Refuse Delivery” on the package and give it back to the shipping carrier.
- If the order can be intercepted, then we will cancel the order and refund the full amount.
Backordered Product:
- If the buyer does not want to wait for a backorder product any longer, we will issue a full refund.
International Orders:
- We currently only offer United States Postal Services (USPS) International shipping method. USPS do not offer any tracking number with this shipping method. We are currently working on offering other international shipping methods such as UPS or FedEx in the future, however it is not available at this time. The delivery time will vary due to customs and usually take 2-4 weeks.
- If you chose to buy from us and have it shipped internationally we will send you an email once your order is placed online to confirm your correct shipping address.
- We will also require that you agree to our term and condition should a battery gets lost in transit which we have no control over. There will be no refunds once you agree to us shipping the battery. We are no longer liable once it leaves our warehouse.
- International shipping fee is $25.50 for most countries, please see current rate during checkout.
Other Disclaimers:
- If the battery has been damaged from accidents other than usage or damages in transit we cannot offer a refund or exchange. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer or user’s part.
- We will provide a Returned Merchandise Authorization (RMA) number for each product that needs to be returned. We do not allow returns without first going through our online RMA process of getting a number.
Instruction for Returning Product and RMA:
- Please go to http://www.laptopbatterydepot.com/returns/ to get an RMA number BEFORE returning the product.
- Products without RMA number will not be accepted – we have the right to refuse shipments or charge the customer a $10 processing fee.
- Write the RMA number on the front of the package.
- Always include a copy of your RMA sheet. If you lost your RMA sheet you can write on a piece of paper your original order number and we can process your RMA – only if you already have processed your RMA online and lost your sheet or did not print it out.
- The customer MUST return the product with the RMA number to us within 10 days. The RMA number will expire after 10 days. If the RMA number expires, you MUST go online to get another RMA number and the same policy will apply.
- The customer is liable for shipping the item back with a tracking number. We are not responsible for lost merchandise in transit back to us. We recommend insurance.
- If you need us to ship it to a different address other than what we have on file, you will need to call one of our customer service representative during normal business hours and request a change of ship to address. You can also change the shipping address before the order ships by logging into http://www.laptopbatterydepot.com/shipping/.
- Please allow up to 5 business days to process your returns or exchanges (once we receive your merchandise with your RMA).
- Please send your return package to the following address.
Laptop Battery Depot
23785 El Toro Rd Box #423
Lake Forest, CA 92630
USA
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